TERMS AND CONDITIONS
Dr. Magdy El Haddad Pharmacy
Effective Date: August 29, 2026
Last Updated: August 29, 2026
Welcome to Dr. Magdy El Haddad Pharmacy ABS.AI.
These Terms and Conditions ("Terms") govern your access to and use of the Dr. Magdy El Haddad Pharmacy website, mobile applications, online pharmacy, e-commerce platform, prescription services, ordering services, payment services, delivery services, and related digital services.
By accessing or using our website, mobile application, creating an account, browsing products, placing an order, uploading a prescription, or using any service provided through the Platform, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with these Terms, please do not use the Platform or its services.
1. DEFINITIONS
For the purposes of these Terms:
"Pharmacy", "we", "us", or "our" means Dr. Magdy El Haddad Pharmacy ABS.AI.
"Platform" means the Dr. Magdy El Haddad Pharmacy website, mobile applications, online store, prescription services, ordering systems, and related digital services.
"User", "Customer", "you", or "your" means any individual who accesses or uses the Platform or purchases or requests products or services through it.
"Products" means medicines, healthcare products, vitamins, supplements, cosmetics, personal-care products, medical supplies, mother and baby products, and any other products made available through the Platform.
"Prescription" means a prescription, medical prescription image, document, or related information submitted through the Platform.
2. ABOUT THE PLATFORM
Dr. Magdy El Haddad Pharmacy operates an online pharmacy and e-commerce platform that allows customers to browse and purchase available products and request pharmacy-related services.
Depending on availability and applicable laws and regulations, the Platform may offer:
Medicines;
Vitamins and supplements;
Skincare products;
Hair-care products;
Personal-care products;
Cosmetics;
Mother and baby products;
Medical supplies;
Healthcare-related products; and
Other products made available through the Platform.
The official website is:
3. ACCEPTANCE OF THESE TERMS
By using the Platform, you confirm that:
You have read and understood these Terms.
You agree to comply with them.
The information you provide is accurate and complete.
You will use the Platform only for lawful purposes.
You will not attempt unauthorized access to the Platform or other users' accounts.
You will comply with applicable laws and regulations.
We reserve the right to refuse, suspend, restrict, or cancel an account or order where reasonably necessary due to a violation of these Terms, applicable law, security requirements, or pharmacy requirements.
4. ELIGIBILITY TO USE THE PLATFORM
You must have the legal capacity required under applicable law to enter into transactions through the Platform.
Where a transaction involves a child or another person who cannot legally enter into the transaction independently, the transaction must be completed by a parent, legal guardian, or legally authorized person where required by law.
By using the Platform, you represent that the information you provide is truthful and that you are legally permitted to use the relevant service.
5. ACCOUNT REGISTRATION
Some Platform features may require you to create an account.
You may be required to provide:
Full name;
Mobile phone number;
Email address;
Password;
Delivery address;
Account information; and
Other information necessary to provide the service.
You must provide accurate and current information.
You are responsible for maintaining the confidentiality of your account credentials.
You must not:
Share your password with another person;
Use another person's account;
Create fraudulent accounts;
Provide false information;
Attempt to access another user's account; or
Use your account for unlawful purposes.
6. OTP AND ACCOUNT VERIFICATION
We may use one-time passwords ("OTP") to verify your mobile phone number or account.
OTP codes may be sent to the mobile number associated with your account.
You must not share your OTP with another person.
You are responsible for maintaining control of the phone number associated with your account.
We are not responsible for unauthorized use resulting from your voluntary disclosure of passwords or OTP codes.
7. PRODUCTS
Products displayed on the Platform may include:
Medicines;
Vitamins;
Supplements;
Skincare products;
Hair-care products;
Cosmetics;
Personal-care products;
Mother and baby products;
Medical supplies;
Healthcare products; and
Other products offered through the Platform.
Product availability may change at any time.
A product displayed on the Platform is not necessarily guaranteed to remain available until checkout or delivery.
8. PRODUCT INFORMATION
We make reasonable efforts to provide accurate product information, including:
Product name;
Description;
Price;
Size or quantity;
Images;
Brand;
Manufacturer information; and
Other available product information.
Product images are provided for illustration and identification purposes.
Packaging, labels, colors, or designs may differ from images displayed on the Platform due to manufacturer updates or different product batches.
Such differences do not necessarily mean that the product is incorrect or defective.
9. MEDICINES AND PHARMACY PRODUCTS
The sale, dispensing, and delivery of certain medicines and pharmacy products are subject to applicable Egyptian laws, regulations, professional requirements, and pharmacy standards.
Certain products may require:
A valid prescription;
Pharmacist review;
Additional customer information;
Quantity restrictions;
Age restrictions;
Other legal requirements.
We may refuse, modify, restrict, or cancel an order where:
A prescription is required but is not provided;
A prescription is unclear or invalid;
The requested quantity is not legally permitted;
The product is unavailable;
Dispensing the product would violate applicable law;
There is a legitimate patient-safety concern;
The product cannot legally be delivered to the requested location; or
Another legal or professional requirement applies.
10. PRESCRIPTION SERVICES
The Platform may allow users to upload a prescription for review and order fulfillment.
When uploading a prescription, you confirm that:
You are authorized to submit the prescription;
The prescription information is genuine and accurate;
The uploaded image or document is sufficiently clear;
You are not intentionally submitting fraudulent or altered documents;
You have the legal right to provide any personal or medical information contained in the prescription.
Uploading a prescription does not automatically guarantee that an order will be accepted or that all medicines listed on the prescription will be available.
11. PRESCRIPTION REVIEW
Prescriptions may be reviewed by authorized pharmacy personnel.
During the review process, the Pharmacy may:
Contact the customer for clarification;
Confirm product availability;
Request additional information;
Reject an unclear prescription;
Reject an invalid or unauthorized prescription;
Decline to dispense a product where required by law or professional standards;
Adjust quantities where legally required;
Cancel an order; or
Take any other action reasonably necessary to comply with pharmacy and legal requirements.
12. MEDICAL DISCLAIMER
Information available through the Platform is provided for general informational purposes.
Product descriptions, articles, information, recommendations, or other content available through the Platform do not constitute medical diagnosis or medical advice.
The Platform does not replace:
A physician;
A pharmacist;
A medical examination;
Professional medical advice; or
Emergency medical services.
Customers should consult an appropriately qualified healthcare professional before making decisions concerning their health or medication.
Customers should not:
Change medication dosage without professional advice;
Stop prescribed medication without consulting their healthcare provider;
Diagnose a medical condition based solely on Platform information; or
Use prescription medicines without appropriate medical or pharmacy guidance.
In an emergency, contact the appropriate emergency medical services immediately.
13. PRODUCT AVAILABILITY
We make reasonable efforts to maintain accurate inventory information.
However, inventory may change rapidly.
A product may become unavailable after an order is submitted.
If a product becomes unavailable, we may:
Contact the customer;
Offer an available alternative where legally and professionally appropriate;
Remove the unavailable product from the order;
Cancel the affected portion of the order; or
Cancel the order where necessary.
No substitution will be made where substitution is prohibited or inappropriate.
14. PRICES
Product prices are displayed in Egyptian Pounds (EGP), unless otherwise stated.
Prices may change without prior notice.
The applicable price will generally be the price displayed at the time the order is confirmed.
If a clear pricing error occurs, we reserve the right to review the order and contact the customer before completing it.
15. PROMOTIONS AND DISCOUNTS
We may offer:
Promotional discounts;
Discount codes;
Seasonal offers;
Special campaigns;
Loyalty benefits;
Product bundles; and
Other promotional programs.
Promotions may be subject to additional conditions, including:
Expiration dates;
Minimum purchase requirements;
Eligible products;
Usage limits;
Customer eligibility;
Geographic restrictions; or
Restrictions on combining promotions.
We may modify or discontinue promotions subject to applicable law and the specific terms of the promotion.
16. PLACING AN ORDER
Customers may place an order through the Platform by following the available checkout process.
You are responsible for reviewing your order before submitting it, including:
Products;
Quantities;
Prices;
Delivery address;
Contact information;
Payment method; and
Other order details.
After submission, you may receive an order confirmation.
Receipt of an order confirmation does not necessarily mean that every item has been finally accepted for fulfillment if additional verification is required.
17. ORDER ACCEPTANCE
An order may be subject to additional verification, including:
Product availability;
Payment confirmation;
Customer information;
Delivery information;
Prescription review;
Legal requirements;
Pharmacy requirements; and
Fraud and security checks.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so.
18. ORDER CANCELLATION
Customers may request cancellation before the order has been processed or dispatched, subject to the status of the order and applicable law.
Once an order has been prepared or dispatched, cancellation may be subject to additional conditions.
We may cancel an order where:
The product is unavailable;
There is an obvious pricing error;
Payment fails;
The prescription is invalid or unclear;
Delivery is not possible;
Fraudulent activity is suspected;
The transaction violates applicable law;
A pharmacy requirement prevents fulfillment; or
Another legitimate reason exists.
Any applicable refund will be handled according to our Refund and Return Policy and applicable law.
19. PAYMENT METHODS
The Platform may provide different payment methods, including:
Cash on delivery;
Online payment;
Bank cards;
Electronic payment services;
And other payment methods made available through the Platform.
Third-party payment providers may process electronic payments.
Their terms and conditions may also apply to payment transactions.
20. PAYMENT FAILURE
If an electronic payment fails, the order may not be confirmed.
If an amount is charged despite a failed order or transaction, the matter may need to be reviewed through the payment provider and/or relevant bank.
Refund timing may depend on the payment provider and banking system.
21. DELIVERY
We may provide delivery services within areas covered by the Pharmacy or its delivery partners.
Delivery times and fees may vary depending on:
Delivery location;
Product availability;
Order size;
Delivery partner;
Traffic;
Weather;
Operational conditions;
Public holidays; and
Other circumstances.
Delivery estimates are not guaranteed unless expressly stated otherwise.
22. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
The address should include, where applicable:
Governorate;
City or area;
Street;
Building number;
Apartment or unit number;
Floor;
Landmarks;
Contact number;
Additional delivery instructions.
We are not responsible for delays or failed deliveries caused by inaccurate, incomplete, or outdated information provided by the customer.
23. FAILED DELIVERY
If the customer or an authorized recipient is unavailable at the delivery address, the delivery provider may attempt to contact the customer.
If delivery cannot be completed, the order may be returned to the Pharmacy.
Additional delivery arrangements or charges may apply depending on the circumstances and applicable policy.
24. SPECIAL STORAGE PRODUCTS
Some pharmacy and healthcare products may require specific storage or transportation conditions.
We will take reasonable operational measures appropriate to the nature of such products.
After receiving a product, customers are responsible for following the storage instructions provided on the product packaging or by the pharmacist.
Return Policy:
A return or exchange must be made within 14 days from the purchase date shown on the invoice.
The invoice must be presented for any exchange or return.
A return or exchange is completed by showing the invoice at the branch.
Please make sure the barcode label is still on the product if you want to exchange it.
For safety and quality reasons, drugs and medicines that must be kept refrigerated at a temperature between 2°C and 8°C cannot be returned or exchanged.
Drugs dispensed to patients through an insurance company invoice cannot be replaced or returned.
Refund Policy:
When we receive the returned items, they will be inspected before the refund is processed. We will notify you of the refund status after inspection.
If the returned items are approved, we will issue a refund to your credit card or to your original method of payment.
The amount will appear on the credit or debit card used within 14 days, or according to your bank (card issuer) policy.
26. RESTRICTED OR EXCLUDED RETURNS
Because certain pharmacy, healthcare, hygiene, and personal-care products may involve health and safety considerations, some products may be subject to special return or exchange conditions.
Depending on applicable law and the condition of the product, this may include:
Certain medicines;
Products requiring controlled storage conditions;
Opened or used products;
Products that cannot safely be resold after opening;
Certain personal-hygiene products;
Products damaged after delivery due to improper storage;
Products subject to statutory return exceptions.
Any restriction will be applied in accordance with applicable law.
27. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive a product that is:
Damaged;
Defective;
Incorrect;
Missing;
Expired; or
Materially different from the ordered product,
you should contact customer service as soon as reasonably possible.
You may be asked to provide:
Order number;
Product information;
Photographs;
Description of the issue;
Delivery information; and
Other information necessary to investigate the matter.
The issue will be handled in accordance with applicable law and our Return, Exchange and Refund Policy.
28. REFUNDS
Where a refund is approved, it will generally be processed according to:
The original payment method;
The applicable payment provider's procedures;
Our Refund Policy; and
Applicable law.
The time required for a refund to appear in the customer's account may depend on the bank or payment provider.
29. CUSTOMER RESPONSIBILITIES REGARDING PRODUCTS
Customers are responsible for using products according to:
Physician instructions;
Pharmacist instructions;
Product labels;
Manufacturer instructions;
Prescription instructions; and
Applicable laws.
Customers should seek professional advice where they have questions regarding the appropriate use of a medicine or healthcare product.
30. INTELLECTUAL PROPERTY
All content and materials available through the Platform, including:
Trade names;
Logos;
Trademarks;
Text;
Images;
Graphics;
Designs;
User-interface elements;
Software;
Databases;
Digital content; and
Other materials,
are owned by, licensed to, or otherwise legally used by Dr. Magdy El Haddad Pharmacy or the applicable rights holder.
Except where permitted by law, you may not:
Copy;
Reproduce;
Modify;
Distribute;
Republish;
Sell;
License;
Create derivative works from; or
Commercially exploit
Platform content without prior written authorization.
31. PROHIBITED USES
You must not use the Platform to:
Commit an unlawful act.
Commit fraud or attempt fraud.
Provide false information.
Use another person's account without authorization.
Attempt to gain unauthorized access to Platform systems.
Attempt to access another user's information.
Upload malicious software.
Disrupt or damage the Platform.
Conduct unauthorized automated data extraction.
Misuse the prescription-upload service.
Submit forged or fraudulent prescriptions.
Resell Platform services without authorization.
Interfere with another user's use of the Platform.
Violate intellectual-property rights.
Conduct any activity prohibited by applicable law.
32. ACCOUNT SUSPENSION OR TERMINATION
We may suspend, restrict, or terminate an account where reasonably necessary due to:
Violation of these Terms;
Fraudulent activity;
False information;
Abuse of the Platform;
Security concerns;
Intellectual-property violations;
Unlawful activity;
Legal requirements; or
Other legitimate reasons.
Account termination does not eliminate rights or obligations that arose before termination.
33. PLATFORM AVAILABILITY
We make reasonable efforts to maintain the Platform and keep services available.
However, we do not guarantee that the Platform will:
Always be available;
Operate without interruption;
Be completely error-free;
Be free from technical problems; or
Be available in every location.
The Platform may be temporarily unavailable due to:
Maintenance;
Updates;
Technical failures;
Network problems;
Security incidents;
Third-party service failures; or
Other circumstances.
34. THIRD-PARTY SERVICES
Certain Platform functions may rely on third-party services, including:
Payment providers;
Delivery providers;
SMS and OTP services;
Hosting providers;
Cloud services;
Mapping services;
Analytics services;
Customer-support services; and
Other technology providers.
Third-party services may have separate terms and privacy policies.
We are not responsible for independent third-party services that are outside our reasonable control.
35. PRIVACY AND PERSONAL DATA
Your use of the Platform is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, process, store, protect, and disclose personal information.
This may include information relating to:
Customer accounts;
Orders;
Payments;
Delivery;
Communications;
Prescriptions;
Health-related information; and
Technical and device information.
By using the Platform, you acknowledge that you have reviewed the applicable Privacy Policy.
36. CUSTOMER INFORMATION
Customers are responsible for ensuring that information submitted to the Platform is accurate, complete, and current.
This includes:
Name;
Mobile number;
Email address;
Delivery address;
Account information;
Order information;
Prescription information;
And any other information necessary to provide the requested service.
37. FRAUD AND SECURITY
We may conduct reasonable security and fraud-prevention checks.
We may restrict, delay, or cancel transactions where there are reasonable grounds to suspect:
Fraud;
Unauthorized payment;
Account takeover;
Identity misuse;
Payment abuse;
Forged prescriptions;
Platform abuse; or
Other security threats.
Where appropriate, we may request additional information to verify a transaction.
38. LIMITATION OF LIABILITY
We make reasonable efforts to ensure that Platform information is accurate and that our services operate properly.
However, to the maximum extent permitted by applicable law, we are not responsible for losses arising directly from:
Improper use of a product by the customer;
Failure to follow physician or pharmacist instructions;
Failure to follow manufacturer instructions;
Incorrect information provided by the customer;
Unauthorized use of an account resulting from compromised customer credentials;
Failures of independent third-party services;
Internet or telecommunications failures;
Events outside our reasonable control;
Or unlawful use of the Platform by a user.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
39. FORCE MAJEURE
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
Natural disasters;
Fire;
Flood;
Epidemics or pandemics;
War;
Civil unrest;
Government actions;
Regulatory restrictions;
Telecommunications failures;
Internet outages;
Utility failures;
Major technical failures;
Transportation disruptions; or
Other events beyond our reasonable control.
40. CUSTOMER COMPLAINTS
Customers may submit complaints or inquiries through the customer-support channels available on the Platform.
Where possible, a complaint should include:
Customer name;
Order number;
Contact number;
Description of the issue;
Relevant photographs or documents; and
Any other information necessary to investigate the complaint.
We will make reasonable efforts to review and respond to complaints within an appropriate period depending on their nature.
41. CONSUMER PROTECTION
Nothing in these Terms is intended to remove, restrict, or waive any mandatory consumer rights provided under Egyptian law.
Where a provision of these Terms conflicts with a mandatory legal consumer right, the applicable legal right will prevail to the extent required by law.
42. GOVERNING LAW
These Terms and Conditions are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.
The use of the Platform and transactions conducted through it are subject to applicable Egyptian laws and regulations, including those relating to:
Consumer protection;
E-commerce;
Personal data protection;
Pharmacy services;
Medicines;
Healthcare products;
Electronic payments;
And other applicable laws and regulations.
43. DISPUTE RESOLUTION
If a dispute arises concerning the Platform or our services, the parties should first attempt to resolve the matter amicably through customer service.
If an amicable resolution cannot be reached, the dispute will be handled in accordance with applicable Egyptian law and by the competent authorities or courts having jurisdiction under that law.
44. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect:
Changes to the Platform;
New services;
Changes to products;
Operational changes;
Technology updates;
Legal or regulatory changes; or
Other legitimate business requirements.
The updated version will display a revised Last Updated date.
Where required by law, we may provide additional notice or obtain appropriate consent before implementing material changes.
45. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it legally enforceable where possible.
The remaining provisions will continue to apply.
46. NO WAIVER
If we do not immediately enforce a right or provision under these Terms, this does not constitute a waiver of that right or provision.
47. ENTIRE AGREEMENT
These Terms, together with the policies and documents expressly incorporated into them, govern your use of the Platform.
These documents include:
This Terms and Conditions document;
Privacy Policy;
Return, Exchange and Refund Policy;
Prescription Policy, where applicable; and
Any additional terms presented for specific services or promotions.
Where specific terms apply to a particular product or service, those terms may apply in addition to these general Terms.
48. CONTACTING DR. MAGDY EL HADDAD PHARMACY
For questions, complaints, requests, or assistance regarding:
Orders;
Products;
Payments;
Delivery;
Returns;
Refunds;
Accounts;
Prescriptions;
Privacy; or
The Platform,
customers may contact Dr. Magdy El Haddad Pharmacy through the customer-service and communication channels available on our official website:
49. ACKNOWLEDGEMENT AND ACCEPTANCE
By using the Dr. Magdy El Haddad Pharmacy Platform, you acknowledge that:
You have read these Terms and Conditions;
You understand them;
You agree to comply with them;
You will use the Platform lawfully;
You are responsible for the accuracy of information you provide;
You will use prescription services responsibly;
You will comply with applicable pharmacy requirements; and
You agree to the policies applicable to the Platform.
50. EFFECTIVE DATE
These Terms and Conditions are effective from:
August 29, 2026
Last Updated: August 29, 2026
© 2026 Dr. Magdy El Haddad Pharmacy ABS.AI. All Rights Reserved.
Official Website:
https://magdyelhaddad.com/
